Servicing
Home Espresso Equipment
Machines are repaired on a first come-first served basis at our workshop in Rosedale, Auckland.
Once the machine is delivered to us the process and timeline include:
- Diagnostic investigation for machine issues.
- Contact customer and provide a cost estimate.
- Repairs completed if customer is happy with the quote provided.
- Customer contacted to pick up machine.
Commercial Espresso Machines
Our commercial services fall into two categories. These are:
- Services provided to our account holders
- Services provided for emergency machine breakdowns.
Payment terms are agreed before any work is undertaken. In general payment is required the same day unless otherwise arranged.
Maintenance Plans
We specialise in providing comprehensive maintenance schedules for commercial coffee equipment. We understand the crucial role that properly functioning coffee machines play in the success of cafes, restaurants, and other food service establishments. With our expertise, we offer tailored maintenance plans that ensure optimal performance and longevity of the equipment.
Our skilled technicians conduct regular inspections, cleanings, and preventive maintenance to minimise downtime and maximise efficiency. We prioritise prompt response times and provide seven day support for any urgent repairs or breakdowns. By adhering to our maintenance schedules, businesses can avoid costly repairs, extend the lifespan of their coffee equipment, and consistently deliver high-quality beverages to their customers.
FAQS
We provide repair services for a wide range of espresso machines, including:
Astoria CMA
Bezzera
BFC
Brasilia
Carimali
Cimbali
Dalla Corte
ECM
Elektra
Faema
Gaggia
Grimac
Isomac
Kees van der Westen
Magister
Marcfi-Ancas
Marzocco
La Nuova Era
Nuova Simonelli
Pavoni
Promac
Rancilio
Rocket
San Marco
San Marino
Scala
Unic
Vibiemme
Wega
If your espresso machine is not listed above, please don’t hesitate to give us a call. In most cases, if we can source the necessary parts, we can repair your machine.
Our goal is to return your machine to you within five business days, or even sooner, provided that the required parts are readily accessible.
Since every machine is unique, we do not offer fixed prices because we cannot determine the extent of repairs until we assess your specific machine. However, rest assured that we will provide you with a detailed quote after conducting diagnostic testing. This way, you will have a clear understanding of the costs involved before any work is carried out.
Unfortunately we do not service capsule or automatic bean to cup machines.
We offer servicing for a wide range of commercial grinders as well as select domestic grinders. To determine if your grinder qualifies for our services, please get in touch with us. We will be happy to assist you and provide the necessary information.
Got a question about your machine?
Give us a call! One of our friendly staff would be happy to help.
Contact us
